This web site is owned and operated by Fynewood Ltd . If you have any suggestions or comments or if you need to contact us, please email us using the link at the top of the page or use the details below.
Our contact details:
9 Hamilton Street
Phone: 01369 703319
Email: info [at] fynewood [dot] co [dot] uk
VAT No 141592324
Making A Purchase
Products that can be purchased online have a buy button.
For large items such as the furniture, we would prefer that you came and viewed the item to make sure that it was suitable for your needs (ie not too large or heavy etc). If you are unable to visit, please call us and we'll do our best to help.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
For online ourchases, we accept card payments (Visa & Mastercard).
(If visiting our studio, you can pay by card, cheque or cash)
If you are shopping from outside the UK, you will be charged in UK £ (pounds) and your card company will convert the transaction to your own currency. The exchange rate that is used is determined by your bank at the time of transaction.
If you do not wish to pay online, phone us - we can take card payments over the phone or provide you with our bank details for direct payment.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When you receive confirmation of your order, this is to indicate that we have received your order. It does not indicate that a contract exists between us.
We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
For non-personalised items we will normally despatch your order to you within 2 business days if not sooner. If you need an item urgently, call us as we may be able to despatch it the same day.
Depending on the size of the item, we use Royal Mail or Courier standard and express services for online purchases.
You must inform us within two working days if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
All the prices on the site are in UK £ (pounds sterling) and inclusive of VAT at 20%.
For orders outside the EU, VAT will be deducted in the shopping cart. once the delivery country has been specified.
The total price charged does not include any local Import Duty or Tax which may have to be paid by the customer.
Credit Card Security
We use SellerDeck Payments to process online card payments.
They provide a highly secure sevice (powered by Creditcall) which includes Verified by Visa and Mastercard SecureCode.
They are 100% PCI DSS Level 1 compliant.
We aim to satisfy our customers expectations, but know that sometimes problems can occur when purchasing online without the option of seeing the product.
Wood is a wonderful material, full of fabulous colours and markings and with many variations in texture. It is also prone to 'moving and twisting' depending on the conditions it is used in. To us, these properties mean that each item we make is totally unique and interesting.
We cannot guarantee that every surface will be flat or every corner square, but every item is full of character.
If you need to contact us:
You can email using the link at the top of the website
You can phone us on 01369 703319. This is not a premium rate service.
You can write to us at 9 Hamilton Street, Dunoon, Argyll, PA23 7RG
Fynewood Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
At Fynewood we comply with the Consumer Contracts Regulations 2013, to encourage our customers to purchase from us in a secure online environment, when they don't have the option to examine the goods before placing an order.
You are entitled to cancel your order and return the goods within 14 working days for a full refund including the cost of standard delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days.
You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
Any goods returned should be in saleable condition or we may deduct a charge to cover the loss in value from your refund.
Bespoke, customised or personalized items cannot be returned.
This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.